Frequently Asked Questions

Everything You Need to Know

${[ {q:'How long does shipping take?',a:'Most orders arrive in 7–14 business days \'s global warehouse network. Express shipping (5–8 days) is available at checkout for an additional $7.99.'}, {q:'Where do orders ship from?',a:'Crittrly ships from multiple warehouse locations across the US, Europe, and Asia — so your order always comes from the closest available location, keeping delivery times as short as possible.'}, {q:'Do you ship internationally?',a:'Yes! We ship to 200+ countries worldwide. Delivery times and costs may vary by destination. Most international orders arrive within 10–18 business days.'}, {q:'Is shipping free?',a:'Yes — standard shipping is free on all orders over $35. Orders under $35 also qualify for free standard shipping. Express shipping is $7.99 regardless of order size.'}, {q:'Will I get a tracking number?',a:'Yes. Once your order ships, you\'ll receive a tracking number via email within 1–2 business days. You can also track your order anytime at crittrly.com/tracking.html'}, {q:'Can I change or cancel my order?',a:'Orders can be modified or cancelled within 1 hour of placement. After that, your order will have already entered our fulfillment system. Contact us immediately at hello@crittrly.com if you need to make changes.'}, {q:'What is your return policy?',a:'We offer 30-day hassle-free returns. If you\'re not satisfied for any reason, contact us at hello@crittrly.com and we\'ll arrange a full refund or replacement at no cost to you.'}, {q:'Are your products safe for pets?',a:'Absolutely. Every product we stock is carefully reviewed for pet safety. We work only with reputable suppliers with strong safety records and thousands of verified reviews.'}, {q:'My order arrived damaged — what do I do?',a:'We\'re sorry to hear that! Email hello@crittrly.com with your order ID and a photo of the damage within 7 days of delivery. We\'ll send a replacement or issue a full refund immediately.'}, {q:'How do I contact customer support?',a:'Email us at hello@crittrly.com. We respond within 24 hours, Monday–Friday. For urgent order issues, include your order ID in the subject line for priority handling.'}, ].map(f => ` `).join('')}